Lazy Pet FAQ's
Below are some frequently asked questions, if you cannot find the answer please use the contact here form or give us a call. Click on the question to view the answer.
Before you start shopping, we recommend that you read our Terms and Conditions.
Placing an order could not be easier. Simply click on the item you wish to buy, select the size and colour required and click “Add to Cart”. These items will then be added to your shopping cart. You can view your cart at any time in the top right hand corner of the page by clicking on the drop down arrow or clicking on the cart. This will open your shopping cart in full for you to complete your order. When finished simply click “Checkout” to begin the checkout process. Please note you will need your credit or debit card details, including the billing address (the address to where the card bills and statements are sent) ready to process the payment.
Please ensure you have entered all of your details exactly as they appear on your card. One small typing mistake may be the cause of your problem. You also need to make sure that your billing address (where your statements are sent) is correct, as this will be used to validate your details. If however you are sure your details are correct but you are still having troubles, please call us on 01482 781802 or e-mail us firstname.lastname@example.org and we will look straight into this for you.
All items shown on the Website are in stock unless the words "out of stock" are listed next to the product. Please note that putting an item in your shopping cart does not automatically book it for you, and that it can be purchased by another customer while you browse.
Yes you can.
If you have submitted your order and received your confirmation email from Lazy Git, you can still cancel your order up to the point of despatch. Please either call our customer services team or email your cancellation marked ‘URGENT CANCELLATION’ to us on email@example.com. Please ensure you list your name, address, product ordered and order code on the email.
If you wish to cancel your order after it has been despatched you will need to wait until you receive the product and then follow our Returns procedure below. Items must be unused. Obviously this does allow you to try the goods, but please try and keep labelling in place wherever possible. Lazy Git retains the right to charge from the refund any repair or cleaning charges to any of the goods returned to us not in the same condition as upon delivery. To return goods, simply parcel the goods in suitable packaging and return to us at the address stated on the invoice. You are advised to retain the original packaging in the event of you returning an order. Please ensure the invoice is included with the goods and that you've marked on it what you're returning, your reasons why and list any items you require in exchange of those returned. If you no longer have the original invoice then please contact us with your full address, order number or customer number. If any items to be exchanged are more expensive than the original items, you will need to supply a daytime telephone number, which allows us to contact you during office hours; this is so that we can obtain payment details for the additional charges. If we cannot reach you then we will either leave a message, send a letter or email you asking for you to contact us. Before making a return, please take a moment to ensure all of the following is in place.
* We strongly advise all customers to check items thoroughly upon delivery before removing any attached tags and before disposing of any original packaging
* Items must be returned unworn, unwashed, undamaged and unused with their original tags and returned in the original boxes provided.
* We recommend you return the items in the original packaging to ensure the necessary protection when in transit.
* This returns policy does not affect your statutory rights.
Lazy Git HQ will be happy to exchange products that are damaged, faulty or incorrectly shipped through any circumstance that is in our error within 1 month from the date of despatch. Obviously it will help us to resolve any issues if you can let us know as soon as the problem becomes evident.